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According to the Consumer Purchase Act, you always have a right of complaint for three years from the time you purchased the item. Remember to always check your item and photograph any damage immediately upon detection. A complaint must always be made BEFORE you assemble the product. This is to be able to ensure that the damage occurred before assembly, wear and tear or handling errors.
The right of complaint covers only defects that are present in the product from the beginning. E.g. manufacturing defects.
Defects that occour as a result of wear and tear, misuse or lack of maintenance, are not covered by the right of complaint. E.g. flats and scratches after use.
If a product has a warranty period that is longer than 3 years, you can create a product complaint within the warranty period.
Warranty claims cover defects that can be attributed to production defects. Please read the product’s user manual for more information regarding terms and product maintenance.
Defects that occur as a result of wear and tear, misuse or lack of maintenance, are not covered by warranty.
Right of complaint and warranty are a consumer right for the first owner only and cannot be passed on to a new owner.
A receipt or invoice must be provided as proof of purchase in order to create a warranty claim.
In the event of a defect product, you can contact us via email firstname.lastname@example.org or via the form further down on this page. Please provide the following information:
- receipt or order number
- detailed description of the defect
- pictures and/or video (in case of visible defects)
- chassi number or serial number (only in complaint of a stroller/car seat)
We will contact you by email as soon as your request has been received and checked.
Handling of complaints
We always try to resolve complaint cases as quickly as possible, but sometimes cases take longer as we need to wait for a response from a third party. We will always get back to you via email as soon as we receive an update regarding your ongoing complaint.